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How to make a Complaint
We understand sometimes things don’t go according to plan. Complaints help us learn lessons and improve our performance. We are always willing to listen and learn how we can improve our services. If you feel dissatisfied about any area of our service please refer to our complaints policy about how to make a complaint and how we will handle it.

We take these matters seriously and aim to resolve complaints quickly and impartially, while treating complainants with courtesy and sensitivity.


Complaint Policy
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CreditSCRIPT is the trading name of CreditSCRIPT (UK) Limited, a company registered in England and Wales with company number 09707996 with its registered office at 27 Old , Gloucester Street, London, United Kingdom WC1N 3AX. CreditSCRIPT is registered with the ICO with number 00010460513. If you using our Investment Services, You (the Professional Investor) will be participating in a test that we are undertaking as part of the FCA’s regulatory sandbox. The regulatory sandbox allows firms to test innovative offerings in a live environment. CreditSCRIPT (UK) Limited is authorized and regulated by the FCA with firm number 833654.

As with most forms of investment, CreditSCRIPT Asset Backed Securities (“CABS”) carry a degree of risk to your capital; in this case, if the borrower is unable to repay the underlying loan, the bond performance is payment dependent. Past performance does not guarantee future performance. Investment in CABS may not protected by the Financial Services Compensation Scheme (FSCS). In addition, by investing in CABS you have delegated your relationship with the borrower to an affiliate CreditSCRIPT Luxembourg, and you have no direct right of enforcement in the event of default. We recommend that prospective Professional Clients read the Risk Notice before investing. CABSs are for Professional and Eligible Clients only Retail Clients may access the electronic money service platform but will not be able to access the investment platform.





ⓒ 2022 CreditSCRIPT UK Ltd. All rights reserved.