FAQ

REGISTRATION

A. Register
1) How long does it take to open an account?
Once you have completed our registration forms and submitted all the required documents, your account will be reviewed by our internal compliance team and activated within 24 hours.
2) How do I link my Lending Club or Prosper accounts to creditSCRIPT?
During the registration process, you need to provide your existing API keys for Lending Club and Prosper. Your accounts will then be linked to the CreditSCRIPT Platform.
3) How quickly can I begin investing?
You can begin investing as soon as your account is approved and activated by CreditSCRIPT.
B. Free Trial Period & Cancellations
1) How long is the free trial period?
The free trial period is for one month.
2) Can I cancel it at any time?
Yes, you can cancel your subscription at any time.

INVESTMENT MECHANISM

A. Auto Invest
1) Can I still place manual orders if auto-invest is running?
Yes, auto-invest will still function and you may use manual quick invest simultaneously, however your portfolio will diverge from your auto-investment allocation criteria

MY ACCOUNT

A. Retrieve Username and Password
1) I lost my username or password. How Do I retrieve and/or reset them?
Click on the 'Login' function and select 'Forgot Password'. A link will be sent to your registered email address to reset your password or username.
2) I'm locked out of my account, can you help me?
Please send us a message on the 'Contact Us' form and one of our team member will get back to you to assist you.
B. Payments and Changing my Payment Details
1) Can I update my card or billing details?
You can go to 'My Account' section to update your credit card or billing details.
2) What is the billing cycle for my subscription?
You subscription is billed monthly on the last day of the month. You can also select the annual subscription option and the billing for the full annual amount will be done at registration and on the annual anniversary thereafter.

REGULATIONS, TERMS & CONDITIONS

A. Investment Advice, Client Money, Regulations
1) Do you offer investment advice or Robo-Advertising?
No, we do not offer investment advice or Robo-Advising
2) Do you hold client money or issue instructions on client money?
We do not hold client's money or issue instructions on client money. All the client money is held in a custodian account
B. Affiliations/Others
1) Are you affiliated with Lending Club or Prosper?
CreditSCRIPT is fully independent and not affiliated with Lending Club or Prosper.
C. Privacy Policy and Terms of Use
1) What is your Privacy Policy?
Please refer to our 'Privacy Policy' section on the bottom section of the landing page for details on CreditSCRIPT's privacy policy.
2) What are your Terms of Use?
Please refer to our 'Terms of Use' section on the bottom section of the landing page for details on CreditSCRIPT's terms of use.
CreditSCRIPT Limited is a company registered in the Republic of Mauritus with company number C13117284 with its registered office at Suite C 205, GB La Croisette, Grand Baie, Mauritius 30517. CreditSCRIPT Limited is authorised and regulated by the Financial Services Commission (Mauritius) with Licence Number IX15000052. 
As with most forms of investment, CreditSCRIPT Loan Underlying Bonds (“CLUB’s”) carry a degree of risk to your capital; in this case, if the borrower is unable to repay the underlying loan, the bond performance is payment dependent. At CreditSCRIPT, we seek to help investors reduce this risk by either obtaining asset security (typically a first charge or second charge mortgage) or by implementing strong single borrower diversification (at investment account level) in the case of unsecured loans. Investment account target interest rates should be considered along with the expected default information. Past performance does not guarantee future performance. Investment in CLUB’s is not protected by the Financial Services Compensation Scheme (FSCS). In addition, by investing in CLUB’s you have delegated your relationship with the borrower to an affiliate CreditSCRIPT Luxembourg, and you have no direct right of enforcement in the event of default. We recommend that prospective investors read the Key Investor Information pages before investing. CLUB’s are for Professional and Eligible Investors only. This website and its contents are not suitable for Retail investors and if you believe you are Retail investor you should exit this site